1. Acceptance of Terms

By accessing, browsing, or using the SPIN EMPIRES website or purchasing any products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

2. Company Information

SPIN EMPIRES is a trading name of DRAGON RIDGE INC. Our registered offices are located at:

• USA: 1717 MARKET ST 1515, SAN FRANCISCO, CA 94103
• UK: 73A Marine Ave, Whitley Bay NE26 1NB, UK

For any inquiries, contact us at [email protected] or call (619) 325-6011.

3. Products & Pricing

All product descriptions, specifications, and images are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or pricing are error-free. Prices are listed in USD and are subject to change without notice. All applicable taxes, duties, and shipping fees will be calculated and displayed at checkout.

4. Orders & Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. All orders are subject to product availability. We accept major credit/debit cards, PayPal, and bank transfers. Payment is processed securely through our encrypted payment gateway.

5. Shipping & Delivery

We offer shipping to the United States, United Kingdom, and select international destinations. Standard delivery times are 5-10 business days for domestic orders and 10-21 business days for international shipments. Free shipping is available on all e-bike orders over $999. Tracking information will be provided via email upon dispatch.

6. Returns & Refunds

We offer a 30-day return policy for unused products in original packaging. To initiate a return, contact [email protected] with your order number. Refunds will be processed within 7-10 business days of receiving the returned item. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

7. Warranty

All SPIN EMPIRES e-bikes come with a 3-year warranty on the frame and motor, and a 1-year warranty on the battery. Warranty coverage excludes damage resulting from accidents, misuse, unauthorized modifications, or normal wear and tear. Warranty claims must be submitted to [email protected] with proof of purchase.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, designs, and software, is the property of DRAGON RIDGE INC and is protected by applicable copyright, trademark, and intellectual property laws. No content may be reproduced, distributed, or transmitted without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, DRAGON RIDGE INC and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product in question.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, USA, and the laws of England and Wales for UK-based customers. Any disputes shall be resolved in the competent courts of the applicable jurisdiction.

11. Changes to Terms

DRAGON RIDGE INC reserves the right to update or modify these terms at any time without prior notice. Changes become effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.

12. Contact

For questions regarding these Terms & Conditions, please contact:

• Email: [email protected]
• Phone: (619) 325-6011
• USA: 1717 MARKET ST 1515, SAN FRANCISCO, CA 94103
• UK: 73A Marine Ave, Whitley Bay NE26 1NB, UK

1. Information We Collect

Personal Information

When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.

Automatically Collected Information

We automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers.

2. How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your orders and transactions
• Communicating order updates, shipping notifications, and customer support
• Improving our website, products, and customer experience
• Sending promotional communications (only with your consent)
• Preventing fraud and ensuring website security
• Complying with legal obligations and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist in operating our business (payment processors, shipping carriers, analytics providers), but only under strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment gateways, firewalls, and restricted access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data (subject to legal obligations)
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact [email protected].

8. International Transfers

As DRAGON RIDGE INC operates in both the USA and UK, your data may be transferred between these jurisdictions. We ensure appropriate safeguards are in place to protect your data during international transfers in compliance with GDPR and applicable US privacy laws.

9. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website constitutes acceptance of any changes.

11. Contact Us

For privacy-related inquiries or to exercise your data rights:

• Email: [email protected]
• Phone: (619) 325-6011
• DRAGON RIDGE INC
• USA: 1717 MARKET ST 1515, SAN FRANCISCO, CA 94103
• UK: 73A Marine Ave, Whitley Bay NE26 1NB, UK

1. General Information

The information provided on the SPIN EMPIRES website is for general informational purposes only. While we strive to keep information accurate and up-to-date, DRAGON RIDGE INC makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

2. Product Information

Product specifications, images, colors, and descriptions displayed on this website are approximate and may vary from the actual product. Battery range, speed, and performance figures are estimates based on ideal testing conditions and may vary depending on rider weight, terrain, weather conditions, and riding style. We recommend test riding before purchase where possible.

3. No Professional Advice

Content on this website does not constitute professional, medical, legal, or financial advice. Any decisions made based on information found on this website are made at your own risk. Always consult qualified professionals for specific advice related to your circumstances.

4. External Links

This website may contain links to external websites that are not operated or controlled by DRAGON RIDGE INC. We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility for them. Inclusion of external links does not imply endorsement.

5. Limitation of Liability

In no event shall DRAGON RIDGE INC, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of (or inability to access or use) the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

6. Product Safety

Electric bicycles are motor vehicles and should be operated in accordance with all applicable local, state, and national laws and regulations. Riders are responsible for wearing appropriate safety equipment including helmets and reflective gear. DRAGON RIDGE INC is not liable for injuries or damages resulting from improper use, failure to follow safety guidelines, or violation of applicable laws.

7. Availability

We do not guarantee that the website will be available at all times or that it will be free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

8. Intellectual Property

All trademarks, service marks, trade names, logos, and other intellectual property displayed on this website are the property of DRAGON RIDGE INC or their respective owners. Unauthorized use of any intellectual property is strictly prohibited.

9. Indemnification

You agree to indemnify, defend, and hold harmless DRAGON RIDGE INC and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or in any way connected with your access to or use of the website or your violation of these terms.

10. Governing Law

This Disclaimer shall be governed by and construed in accordance with the laws of the State of California, USA. For UK-based users, the laws of England and Wales shall apply where required by local regulation.

11. Contact

If you have any questions about this Disclaimer, please contact us:

• DRAGON RIDGE INC
• Email: [email protected]
• Phone: (619) 325-6011
• USA: 1717 MARKET ST 1515, SAN FRANCISCO, CA 94103
• UK: 73A Marine Ave, Whitley Bay NE26 1NB, UK